Privacy Policy

Last updated: 22 July 2026

The English Manner ("we", "us", "our") is committed to protecting the privacy of visitors to semblmothe.com (the "Website") and of our clients and enquirers. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have in relation to that information. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who is the data controller?

The English Manner is the data controller for personal information collected through the Website. You may contact us at [email protected] or by post at 207 Regent Street, London W1B 3HH, United Kingdom.

2. Information we collect

We may collect and process the following categories of personal information:

• Contact details you provide via enquiry, booking or newsletter forms — for example your name, email address and telephone number.
• Booking and payment information where you purchase a course or service (billing details are processed by our payment provider; we do not store full card details).
• Correspondence — records of emails, letters and messages exchanged with our office.
• Technical data — such as your IP address, browser type, device information and pages visited, collected automatically via cookies and analytics tools.

3. How we use your information

We use personal information for the following purposes:

• to respond to enquiries and provide the information you have requested;
• to arrange, deliver and administer courses and other Services you have booked;
• to send you administrative communications relating to your booking;
• where you have opted in, to send you newsletters and information about our courses and events (you may unsubscribe at any time);
• to operate, secure and improve the Website; and
• to comply with our legal, regulatory and accounting obligations.

4. Legal bases for processing

We rely on the following legal bases under UK GDPR:

• Contract — where processing is necessary to enter into, or perform, a booking with you.
• Legitimate interests — for example to respond to enquiries, to safeguard the Website and to improve our services.
• Consent — for marketing communications and for optional cookies. Consent can be withdrawn at any time.
• Legal obligation — where we must retain records for tax, accounting or compliance purposes.

5. Sharing your information

We do not sell personal data. We share personal information only with:

• trusted service providers who process data on our behalf (for example website hosting, email delivery, analytics and payment processing), each of whom is contractually bound to protect it;
• professional advisers (such as accountants or lawyers) where necessary; and
• regulators, courts or law-enforcement authorities where we are legally required to do so.

6. International transfers

Some of our service providers may be based outside the UK. Where personal data is transferred internationally we ensure that appropriate safeguards are in place, such as standard contractual clauses approved for use in the UK.

7. How long we keep your information

We keep personal information only for as long as is necessary for the purposes set out above and to comply with our legal obligations. Enquiry data is typically retained for up to 24 months from your last contact with us. Booking and financial records are retained for at least 6 years to comply with UK tax law.

8. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. No system, however, is completely secure, and we cannot guarantee absolute security of information transmitted via the internet.

9. Your rights

Under UK GDPR you have the right, in appropriate circumstances, to:

• request access to a copy of your personal data;
• request that inaccurate data is corrected;
• request that data is erased or its processing restricted;
• object to processing based on our legitimate interests, or to direct marketing;
• request portability of data you have provided to us; and
• withdraw consent where we rely on consent to process your data.

To exercise any of these rights, please email [email protected]. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) if you believe we have not handled your data lawfully.

10. Cookies

Details of the cookies we use and how you can manage them are set out in our Cookie Policy.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date above will always reflect the current version. Where changes are significant we will draw them to your attention on the Website.